These General Conditions will be applicable to all sales of the products offered through the website www.bodegasaltanza.com (hereinafter “Products”), and together with the offer, the price and the description of the same set at Through said web page, and, where appropriate, the particular conditions of the same contained in this document (particular conditions), will govern the legal relationship between Bodegas Altanza, SA, (hereinafter BODEGAS ALTANZA) and the CLIENT, composing the the entire agreement between BODEGAS ALTANZA and the CLIENT.
The period of validity of the General Contracting Conditions will be the time they remain published on the web, and they will refer to the contracted product at the time these conditions were available.
To make any purchase through the Web, it is an essential requirement to be of legal age in accordance with Spanish legislation, as well as the acceptance of these General Contracting Conditions by the CLIENT.
Identification of the parties
On the one hand, BODEGAS ALTANZA, SA, enabler of the web portal www.bodegasaltanza.com, a company incorporated under Spanish law, with registered office in Fuenmayor (La Rioja), Carretera Nacional 232, Kilometro 419.5, with CIF A -26277269, and registered in the Mercantile Registry of La Rioja, volume 434, folio 183, page number LO-6056, 1st entry.
On the other hand, the CLIENT, of legal age, whose data are those that have been entered by him in the registration and accreditation form. All the data included in the aforementioned forms have been entered directly by him, so the responsibility for their authenticity corresponds, directly and exclusively, to the CLIENT.
Object of the contract
By accepting these general conditions, BODEGAS ALTANZA undertakes to make the Products purchased through the website www.bodegasaltanza.com available to the USER and the CLIENT undertakes to pay the price indicated at the time of making the purchase.
BODEGAS ALTANZA does not allow the acquisition of the Products offered through its website to minors, nor for their subsequent resale. Thus, the accreditation obtained with the acquisition of the product is personal and non-transferable.
registration process
To purchase the Products offered by BODEGAS ALTANZA through its website, www.bodegasaltanza.com, it is necessary to register on said website.
In order to register, it is essential to be of legal age in accordance with Spanish legislation, and you must include your date of birth for this purpose in the registration form.
In relation to the registration process, the CLIENT is solely responsible for the quality of the data entered by himself in the forms, and accepts the obligation to provide true, accurate and complete data on his identity, as requested in the forms. registration, purchase and accreditation, as well as updating all registration data so that they remain true, accurate and complete. However, the CLIENT may at any time modify and / or update their data by accessing their User profile within the portal.
Once registered through the web form provided for this purpose, BODEGAS ALTANZA will send the CLIENT a confirmation email in order to authenticate the data provided by the CLIENT during registration and provide a username and password so that can access the website.
If the CUSTOMER provides any false, inaccurate or incomplete data, or if BODEGAS ALTANZA has sufficient grounds to suspect that said information is false, inaccurate or incomplete, he will have the right to deny him access and present or future use of the website, or of any of services.
Products
All the information on the Products offered by BODEGAS ALTANZA, by way of example, but not limited to, prices, characteristics, description, content, etc., are available to the CLIENT on the BODEGAS ALTANZA website, and will appear on the screen in each case. .
Buying system
In general, for the acquisition of the products offered through the website www.bodegasaltanza.com, it is necessary to be registered in it accepting the legal notice, purchase conditions and the corresponding privacy policy.
Remember that personal data must be indicated with complete accuracy to avoid confusion or incidents in the provision of the Service, and the delivery of the products purchased.
The products to be purchased must be selected and added to the shopping cart by clicking on the corresponding icon.
After selecting the desired Products, to purchase them, the CLIENT must complete the corresponding purchase form that will appear on the screen, along with a summary identifying the selected Products, their total price, applicable taxes and in their if applicable shipping costs.
The verification of such data will be the sole and exclusive responsibility of the CLIENT. BODEGAS ALTANZA will not be liable to the CLIENT for errors and inaccuracies in the order if BODEGAS ALTANZA had sent the Products that appear in the order confirmation.
If the CUSTOMER provides any false, inaccurate or incomplete information, or if BODEGAS ALTANZA has sufficient grounds to suspect that said information is false, inaccurate or incomplete, it reserves the right to cancel the CUSTOMER’s purchase. In this case, BODEGAS ALTANZA will inform the CLIENT, and will proceed to refund the amounts paid, discounting the expenses generated by the transaction, through the same means by which the payment was made, within fourteen (14 ) days following said communication.
Once the purchase form is completed, the CLIENT must accept these Conditions, once accepted, the CLIENT will be redirected to an on-line payment platform where they can complete the purchase through any of the accepted payment systems.
Confirmed the transaction, the CLIENT will receive a communication by emailwith the information of your order as well as the corresponding invoice. Failure to receive this message may be due to some transitory problem in network communications or a typing error in the communicated email address. In both cases, it is advisable to contact customer service through the email address altanza@altanza.com .
It is also advisable that you review the data included in said email, and in case of detecting any error, contact customer service through the email address altanza@altanza.com
Prices
The characteristics and prices of the Products are indicated on the screen in euros and include VAT and any other tax that may be applicable and will be current at all times, except for typographical errors. Such taxes will be included in the invoice in an itemized manner.
The prices listed on the website override all those previously published and are in force at the time of publication. BODEGAS ALTANZA undertakes to make every effort to maintain these prices, although it reserves the right to modify them without prior notice, notifying the customer at the time of placing an order.
Payment methods and security
BODEGAS ALTANZA accepts orders at any time, 24 hours a day, every day of the week.
It will only accept payments made through credit and debit card, as well as bank transfer. No other form of payment other than the one mentioned above will be accepted.
The charge will be made on-line, that is, in real time, through the virtual POS (Point of Sale Terminal), once it has been verified that the data communicated is correct.
In order to provide maximum security to the payment system, BODEGAS ALTANZA takes the necessary measures so that the payments made for the acquisition of the Products offered through the website and / or App are safe and are protected against attempts at violation by third parties.
For security reasons, BODEGAS ALTANZA reserves the right to withhold any order for security reasons, as well as temporarily not allowing access to the Products and / or Services contracted. The affected CUSTOMERS will be informed. Likewise, BODEGAS ALTANZA reserves the right to cancel an order if it is considered that the data provided by the CLIENT cannot be verified, or if it considers that the Product has been contracted by the CLIENT for resale.
BODEGAS ALTANZA will not be responsible for delays in the delivery of orders derived from the lack of authorization by the payment system.
Delivery
BODEGAS ALTANZA delivers products and services exclusively in the Iberian Peninsula. The expenses will be borne by the CUSTOMER and will appear on the screen at the time of purchase, along with the estimated delivery time.
At the moment, BODEGAS ALTANZA does not ship the Products internationally.
In the event of force majeure that prevents or delays the delivery of the product and / or services, the CUSTOMER will be notified with the proposal of a new delivery date for the Product without any liability arising for BODEGAS ALTANZA. As cases of force majeure, anyone who prevents the delivery of the order through no fault of any of the parties, by way of example but not limited to, strikes, war, flood or other natural catastrophe, lack or inability to supply materials must be understood.
Deliveries will be made at the address provided by the CLIENT. Deliveries are not made to PO boxes.
All deliveries must be signed upon receipt. Once the merchandise has been signed, it is the responsibility of the CLIENT.
To avoid incidents in the delivery, it is essential to correctly fill in the corresponding form, and it is mandatory to fill in the box relating to the telephone number and contact email.
Cancellation of orders
The CLIENT may cancel without any charge and without providing any reason, the order of any product, as long as it has not been sent. Please note that orders ship the first business day after purchase.
To make the cancellation, you must contact the customer service department on the phone +34 941 450 860, or through the following email address altanza@altanza.com .
If the order has already left our warehouses, it will not be possible to cancel it. However, you can return your order once you have received it, in accordance with the following return conditions.
Withdrawal, evolutions and changes
In the event that the CLIENT, after receiving the Product purchased, is not satisfied, he has a period of 14 calendar days from the date of receipt of the order to execute the right of withdrawal, return or exchange.
In this sense, to exercise the right of withdrawal, return or exchange of the purchased product, the following conditions must be met:
- The product must be in perfect condition and with its original packaging . Likewise, it must not have been opened, unsealed or used .
- It must be returned in the same condition in which it was received with its original packaging intact .
- The return can be made by sending by certified ordinary mail to the address that will be shown in the exchange process, or that we attach to the original shipment.
- In case you exercise your right of withdrawal, you must also send us the withdrawal document duly completed and signed.
o Withdrawal
The CLIENT has the right to withdraw from this contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day that the CLIENT or a third party indicated by him, other than the carrier, acquired material possession of the product.
To exercise the right of withdrawal, the CLIENT must notify us of his decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email), or by sending it to BODEGAS ALTANZA , Carretera Nacional 232, Kilometro 419,5, Fuenmayor (La Rioja), to the email address altanza@altanza.com , by fax number + 34 941 450 804 or by phone +34 941 450 860.
You can use the model withdrawal form that you can download here, although its use is not mandatory.
To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Consequences of withdrawal:
In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement.
We may withhold reimbursement until we have received the goods, or until you have submitted proof of their return, depending on which condition is met first.
You must return or deliver the goods directly to BODEGAS ALTANZA, Carretera Nacional 232, Kilometro 419,5, Fuenmayor (La Rioja), without any undue delay and, in any case, no later than 14 calendar days from the date of the date on which you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired
You will have to bear the direct cost of returning the goods.
You will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
o Refund
When the return is motivated by a manufacturing or quality defect, another identical product will be sent, unless the CUSTOMER requests the refund of the money, in that case the entire invoice will be paid within a period of 10 business days, after receipt. del by BODEGAS ALTANZA of the product in question. The refund will be made automatically to the credit card with which the purchase was made. It could also be made to a current account indicated by the CLIENT at the time of requesting the return.
No postage will be accepted in any case, you must bear the direct cost of returning the goods.
o Changes
To request a product change, the CLIENT must contact customer service.
Shipping and collection costs in case of change will be borne by the buyer. Postage due will not be accepted in any case.
After-sales service
BODEGAS ALTANZA has a Customer Service at Tel. +34 941 450 860 or email address altanza@altanza.com .
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To see the privacy policy or the policy on the use of Cookies click here
Intellectual and industrial property
BODEGAS ALTANZA guarantees the CUSTOMER to be the owner of the intellectual and industrial property rights over the Products sold and / or, where appropriate, to have the necessary authorization to market them through its website.
The CLIENT acknowledges and accepts that the Products, as well as their contents, packaging, materials, etc., are subject to Intellectual and Industrial Property rights, the ownership of which corresponds to BODEGAS ALTANZA and / or third parties.
The acquisition of the Products and the navigation through the BODEGAS ALTANZA website will in no case be understood as a waiver, transmission, license or total or partial cession to the CLIENT of the intellectual and industrial property rights owned by BODEGAS ALTANZA or, in its case, of the third party to which they correspond. The CLIENT may not under any circumstances alter, exploit, reproduce, distribute or publicly communicate the Service or its contents and materials, without the prior and express authorization specifically granted for this purpose by BODEGAS ALTANZA or, where appropriate, by the third party. to which they correspond.
Modification of the Conditions
BODEGAS ALTANZA reserves the right to modify this agreement, when it deems it appropriate or with the purpose of adapting said texts to legislative or technological changes or to its contractual relationship with third parties. The CLIENT will be conveniently informed of said modifications.
Partial nullity
If any part of these contracting conditions is contrary to Law and, therefore, invalid, this will not affect the other provisions in accordance with Law. The parties undertake to renegotiate those parts of the contracting conditions that are void and incorporate them into the rest of the contracting conditions.
Exclusion of guarantees and responsibilities
BODEGAS ALTANZA will not be responsible for delays or failures that may occur in the access, operation and operation of the website, or its Products, as well as for interruptions, suspensions or malfunction of the same for reasons beyond the control of BODEGAS ALTANZA or when they originate from breakdowns caused by natural disasters or force majeure situations, or extreme urgency, such as strikes, attacks or computer intrusions (computer viruses that affect users’ devices) or any other force majeure situation or cause fortuitous.
BODEGAS ALTANZA reserves the right to interrupt access to its website www.bodegasaltanza.com, as well as the provision of any or all of the content provided through them at any time and without prior notice, either by technical, security, control, maintenance reasons or due to any type of failure in telecommunications or electrical supply networks.
BODEGAS ALTANZA will not be liable in case of service failures, malfunctions or any other cause that does not have direct control over them or that has its origin in fraudulent or negligent actions of the user or due to force majeure or attributable to third parties.
BODEGAS ALTANZA has no responsibility for information, data, images of any kind and links published on its website from third parties, not assuming any guarantee on the veracity and accuracy of the information made available to users or provided by users. own users.
Likewise, it will not assume any responsibility either for direct or indirect damages, consequential damages and / or lost profits.
The CLIENT will hold BODEGAS ALTANZA harmless from any liability that may arise from claims by third parties regarding the infringement of rights that may result from their actions.
Conflict resolution
These General Conditions are governed by the applicable Spanish law.
The intervening parties undertake to amicably resolve any difference that may arise regarding these conditions. In the event that an amicable solution is not possible, and a legal dispute is appropriate, both parties agree, expressly waiving any other jurisdiction that may correspond to them, to submit to the jurisdiction and competence of the Courts of Logroño.
